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Custom home testimonials PA

Remodeling & Additions Testimonials

We are proud of what our customers say about us. Following are a few letters we've received from just a handful of our renovations and remodeling clients. We firmly believe that what people say is a strong testament to the way our customers are treated throughout the home-building process.

Dear Gerald,

We want to send out a warm "thank you" to you and your crew for the amazing, outstanding work you performed at our home over the winter. Renovating our home of 20 years was not an easy decision for us, as there was nothing in dire "need" of being replaced. However, we wanted to transform the house from one in which we raised our children, to one that will be more suited to the next 20 years of our lives.

Some years before, we had been through the process of another luxury home builder giving us a quote for some work, then strong-arming me for an answer. He then wanted to charge us for all the work (very preliminary drawings), they had done to that point. The plan didn't really make sense as far as flow of the house was concerned. So, it was a very reluctant call that I made to Norman L. Graham Inc. Then I met Gerald. No attitude, no power-trip, just a man in a family business, confident of his ability to give us what we wanted. We worked on the plans for close to 15 months. At one point, I even asked Gerald if he would like any money for all the work he was doing. He said he was willing to wait until he "had the job". I can't tell you how much that statement meant to my wife and I. We had somebody who cared about his project... HIS REPUTATION... over the money.

One of my main concerns was the quality of work. I would be leaving my house open to strangers. I did not want to subject my wife to a bunch of men I couldn't trust invading the house while I wasn't home. From the Norman Graham Inc. supervisor on the job, to everybody on down, EVERYBODY was a top-notch, and courteous professional. Every effort was made to make as small of an impact on the home as possible. Of course a nice staff doesn't amount to much if the craftsmanship isn't there. Again, no worries. What a beautiful job. Good, law abiding professionals who take deep pride in their work.

The personality of our home has not changed. It's just upgraded to a truly spectacular showplace. The best is when friends come over. They say, "there was nothing wrong with your house before. But this is so.. NICE."

We would recommend you and your company to anybody that understands the value of fine craftsmanship.


Frank & Marjorie

Old fashioned work ethic, craftsmanship and value are alive and well at the company Norman L. Graham, Inc. In 1980, Norman Graham built my home then added my 3 season room in 1989 and 25 years later his son, Gerald, remodeled my home. From start to finish, I could not have imagine a more enjoyable remodeling experience involving removal of walls, a new kitchen, redesigned bathrooms, new floors, plumbing, heating, new hardware and beautiful fixtures.

Gerald listened to my concerns and incorporated my ideas and his creative expertise to design floor plans, with up to date features, while keeping my budget in mind. The floor plan now is open providing easy living and comfort.

Joanne Y.

Hi Gerald,

When we purchased the house, we knew we would be having quite a bit of work done to it. However, when we called several companies for their quotes, all we heard was how little could be done to the house and they gave us little to no vision. Our hopes of getting the house we wanted dashed. You see, we knew that the house had so much potential, we just didn't have a vision ourselves of what could possibly be done.

Then Gerald walked in, and before we told him what our thoughts were, he was running through the house with a head full of wonderful designs and possibilities. This was exactly what we wanted -- no, needed.

I think our favorite, besides our incredible master bathroom, was knocking down the wall between the kitchen and dining room. We had our doubts, but Gerald knew that it was exactly what had to happen. Everyone that walks in is amazed by how it all turned out.

Thanks again, Gerald, for making this house we bought feel like our home.

Michael & Annie Hartley

Hi Gerald,

We just wanted to thank you again for our beautiful new master bath. It turned out even better than we had envisioned! The subcontractors who came to our home were the very best.

Everything, down to the most minute detail, was done perfectly. It's priceless knowing that we received top-quality work from everyone involved in this project, from beginning to end. There is no room for second best when it comes to craftsmanship in one's home.

Thanks again,

Alan & Jeanne A.

Dear Gerald,

Just a note to tell you how much we are enjoying our garage and pergola that you designed and built on our property. We have received numerous compliments regarding these improvements.

Graham did the overall design but obtained permits and scheduled a much appreciated widening of our driveway, which is becoming increasingly critical along busy Route 23. Additionally a number of suggestions regarding landscaping needs were offered.

All subcontractors that were involved exhibited a desire to do the best job possible, were appreciative of being associated with Norman L. Graham, were timely, friendly, and did excellent work.

We believe the cost was fair and would not hesitate to call upon Graham for any future needs. Additionally, we would not hesitate to recommend them to anyone wanting a knowledgable, top quality, efficient builder with an excellent "pool" of subcontractors.

Best of all, everyone who was connected with Norman L. Graham was friendly, down to earth, understanding, and we miss having them around, although we're glad the project is finished.

Monroe and Miriam Roberts