Custom home testimonials PA

Remodeling & Additions Testimonials

We are proud of what our customers say about us. Following are a few letters we've received from just a handful of our renovations and remodeling clients. We firmly believe that what people say is a strong testament to the way our customers are treated throughout the home-building process.

Dear Gerald,

We want to send out a warm "thank you" to you and your crew for the amazing, outstanding work you performed at our home over the winter. Renovating our home of 20 years was not an easy decision for us, as there was nothing in dire "need" of being replaced. However, we wanted to transform the house from one in which we raised our children, to one that will be more suited to the next 20 years of our lives.

Some years before, we had been through the process of another luxury home builder giving us a quote for some work, then strong-arming me for an answer. He then wanted to charge us for all the work (very preliminary drawings), they had done to that point. The plan didn't really make sense as far as flow of the house was concerned. So, it was a very reluctant call that I made to Norman L. Graham Inc. Then I met Gerald. No attitude, no power-trip, just a man in a family business, confident of his ability to give us what we wanted. We worked on the plans for close to 15 months. At one point, I even asked Gerald if he would like any money for all the work he was doing. He said he was willing to wait until he "had the job". I can't tell you how much that statement meant to my wife and I. We had somebody who cared about his project... HIS REPUTATION... over the money.

One of my main concerns was the quality of work. I would be leaving my house open to strangers. I did not want to subject my wife to a bunch of men I couldn't trust invading the house while I wasn't home. From the Norman Graham Inc. supervisor on the job, to everybody on down, EVERYBODY was a top-notch, and courteous professional. Every effort was made to make as small of an impact on the home as possible. Of course a nice staff doesn't amount to much if the craftsmanship isn't there. Again, no worries. What a beautiful job. Good, law abiding professionals who take deep pride in their work.

The personality of our home has not changed. It's just upgraded to a truly spectacular showplace. The best is when friends come over. They say, "there was nothing wrong with your house before. But this is so.. NICE."

We would recommend you and your company to anybody that understands the value of fine craftsmanship.

Frank & Marjorie

Dear Gerald,

We just wanted to drop you a line to let you know how happy we are with our new addition you built for us. Our first meeting with you, we knew we didn't need to pursue any other contractor and we were right. From the first day of breaking ground, to the final day of completion, your company, along with all your sub-contractors have been nothing but courteous and professional which made the whole process enjoyable. Never once were we concerned about any aspect of the job that was being done. We loved our house from the first day we moved in almost 12 years ago, and because of you we are enjoying and loving it even more today, so THANK YOU! You took our vision for the perfect house, and made it a reality.

Scott & Joanne

Old fashioned work ethic, craftsmanship and value are alive and well at the company Norman L. Graham, Inc. In 1980, Norman Graham built my home then added my 3 season room in 1989 and 25 years later his son, Gerald, remodeled my home. From start to finish, I could not have imagine a more enjoyable remodeling experience involving removal of walls, a new kitchen, redesigned bathrooms, new floors, plumbing, heating, new hardware and beautiful fixtures.

Gerald listened to my concerns and incorporated my ideas and his creative expertise to design floor plans, with up to date features, while keeping my budget in mind. The floor plan now is open providing easy living and comfort.

Joanne Y.

Hi Gerald,

We just wanted to thank you again for our beautiful new master bath. It turned out even better than we had envisioned! The subcontractors who came to our home were the very best.

Everything, down to the most minute detail, was done perfectly. It's priceless knowing that we received top-quality work from everyone involved in this project, from beginning to end. There is no room for second best when it comes to craftsmanship in one's home.

Thanks again,
Alan & Jeanne A.