Dear Gerald,
When Tom had his accident in 2003 that left him as a wheelchair user, we were faced with many challenges. One of the greatest was being in a home that was not accessible for him. As we considered our options, we knew we had to build a home and create an environment in which he could live to his fullest.
Having you as our builder for that home has been our good fortune. From the early days when we were considering you as a builder, your personalization to each client was evident. Having never built a home before, we were naive in many things. You were responsive to every inquiry. You honored our every concern and suggestion. You gave us thoughtful ideas we would not have considered to make the house more personal for our needs.
As we entered the decision process, I was overwhelmed with the idea of building a house. We have heard so many negatives fronm friends about contractors. I was especially hesitant knowing that much of the work would fall on me with Tom's limitations.
In retrospect, I am amazed at how easy you and Bob made this for us. You kept us informed. Your experience and knowledge guided us through many uncertainties we had You were efficient, on course and steady. Because of your good planing and foresight, there were no horrible "surprises" that one often hears about with other builders.
From the day the ground was opened, we could see the quality of your personnel. As we visited the site and interacted with your subs, it was evident that you hire only the best. The vendors you selected for appliances and lighting are first class. Bareville Furniture was outstanding with their suggestions and assistance in selections.
And, of course, Bob (the builder) Heine is a "national treasure." I could not have survived without him. Every phone call is answered immediately. Every wish granted. Every concern checked out immediately.
Now we are in our home and we love it everyday. We are still discovering Norm Graham "touches" that are those little extras that distinguish you as a first class builder.
Thank you for making our lives easier and more enjoyable. We know we will enjoy our home for many years to come.
Sincerely,
SH and TH
East Earl, PA