Gerald and the Norman L. Graham Inc. team:
My wife and I wanted to write this testimonial to the outstanding quality of the home you built us and the incredible customer service provided over the entire process.
This is not the first home we built so we understood the process we were about to undertake. We were a little nervous because our first experience was not the best to say the least. From the very first meeting with Gerald we were impressed with how genuine his interest in the ideas of our dream home were and equally impressed with his ability to coordinate colors, patterns, shapes and sizes. Gerald's ability to capture our thoughts and ideas on paper was incredible and the further into the process we went the more excited we became. This will end up being the largest investment we will ever make both emotionally and financially and after the initial meeting we knew we were at the write place and in good hands. Every time we would leave Gerald's office we found ourselves saying "boy that was easy"!
It was at this point we were graciously introduced and turned over to Bob or "Bob the Builder" as my children affectionately called him. He walked us through every phase and made sure we understood what was going to happen next. He even gave me his cell phone number; I wonder if he ever regrets that? Over the next five to six months, we met each sub-contractor; each of whom were courteous, friendly and willing to take time out of their deadline driven day to answer questions and offer suggestions. We found this part of the process to be very valuable.
As I sit here writing this letter, I realize I could go on and on with praise about our new Norman L. Graham, Inc. home. The best advice I could ever give anyone who chooses to go down the road of building their dream home is to stop by and see Gerald. It will be the best move you could make and as my wife and I see it .....life changing.
In closing I think it important to point out that we have been in our home for almost a year and without fail the phone rang and it was none other than Bob the Builder. He was doing his one year follow-up to see if there were any adjustments that needed to be made. There were a few minor "fixes"; I gave him the list and he immediately went to work. Customer service is as good now as it was in the beginning; a rarity in today's environment.
Gerald, our home is always open to you and your team. I would be most honored to show any prospective client the magic you make reality!
With most sincere appreciation,
JS and LS
Lancaster, PA