Gerald,
Now that the move is over and the dust is starting to settle, I thought it time to write a few lines to thank you and all the associates affiliated with Norman Graham for a job well done.
When [we] decided to explore selling our property and having a new home built, we had no idea things were going to happen so fast. We visited your Parade of Homes house at Hartman Station and were impressed with the quality and attention to detail.
At our first meeting with you it was very apparent that if we were going to build, your organization was the one that was going to do it. And, soon into the project, we realized that we had made the correct choice. Everyone we dealt with was very courteous, helpful professional. All the subcontractors were very high on Graham Inc. and knew the expectations they were to live up to. They all said we had made a wise choice of builders, but we already knew that.
From a newspaper clipping of a house plan through design to actual construction, it was a very pleasant experience.
Bob did an excellent job of overseeing the project as well as Harlan, although most dealings were with Bob. He was always available to answer our concerns and questions and was also tolerant of my early morning phone calls.
D. says this is it, we are never building another house, but if we did it would be Graham doing the construction. To us it is very apparent the pride you take in your work and the quality expections you have of your subcontractors.
Gerald, thank all your team for making our dream a reality-we love our new home. And, please stop and see us and bring a perspective client if you wish.
Again, thanks for a job well done!
DA & BA
Lancaster PA