John and Connie Bromfield
Quarryville, PA. 17566
Dear Potential Client of Norman Graham Construction,
You may be in the position that we were about a year ago, shopping for a builder for your new home. It may be one of the most important decisions you and your family will make.
We had an advantage when it came to choosing a builder because we were already in the community. My wife, Connie, is a State Farm agent in Lancaster. Her office is near Hartman Station and Waterford - two locations where Graham was already building. She had asked one of her customers, a retired builder, who he felt was the best builder in Lancaster. Without hesitation, he said "Norman Graham."
Since it was such a large financial decision, however, we did interview and talk with another builder who was also well-know in the finer developments of Lancaster. Right from the start there was no comparison. The Grahams demonstrated their professionalism and concern to meet our needs to a much higher degree than their competitor. We went with Graham.
Designer, Gerald Graham, visited the property to get a vision of how the house should be laid out. He then took our concepts and wish list to develop an initial design. He made suggestions and then incorporated our "must haves" into what we consider to be a perfect plan for us. It is a new experience for us to be living in a home that was designed just for us.
Because building was a new experience for us, family and friends quickly offered their advice. They warned us to be vigilant at the site to find mistakes early so that they could be corrected. We had one relative that lived through a nightmare of bankruptcy with her builder. The warnings were appreciated but highly unnecessary while working with Graham. There were no mistakes to correct. We found that Graham carefully selects their crews and subcontractors. Every person that walked on to the site was a consummate professional that wanted only to be certain they completed their portion of the project to our satisfaction.
There was never a real concern over the financial soundness of Norman Graham Construction. Their professional office is evidence of their stability. In addition, the esteem that they hold within the community is further proof that they have not only been a strong presence in Lancaster County, but they will continue to be so far in the future.
Once construction was started, we were turned over to project manager, Bob Heine. Bob always returned our phone calls quickly and was available to us as needed. Two months after construction we were having problems with a gas fireplace unit purchased from an outside source. Although he was busy with new projects, Bob quickly responded to our call and came over to the house to assist us.
One of our favorite people we worked with during construction was Harlan Hoover, the excavation expert. Harlan has an experienced eye that we feel will save us many future problems. Our lot was not an easy lot on which to build. He turned the liabilities into assets. We have a magnificent retaining wall behind the house built from the boulders that came from the excavation of our basement.
The carpenter, John Groff, also impressed us. One day, as the house was almost completed, we found him replacing a trim board that he felt was not quite right. We saw no imperfection and had been satisfied, but to John's polished eye, it had to be perfect.
We could go on and on. The painters who took such pride and precision in their work. The tile installer who we called "the work-aholic" because once he started, he would not stop. The plumber who made suggestions that will save us future problems. The masons took our rough sketch of our dream fireplace and turned it into a dramatic work of art. The geo-thermal expert that invited us to his house to see his unit and who personally came to the job site to supervise the installation. There are far too many special teams and people to list individually. But all of their efforts were appreciated.
We wish you much happiness with your new home. We would be pleased to talk to you personally if you have any questions or concerns,
John and Connie Bromfield